Throughout the course of the semester we have used Salesforce as a way to get hands-on experience using real world examples of MIS. Salesforce has allowed us to gain valuable insight into the profession without any of the real world risk. Within Swimlane diagrams circles represent the start and end of a process, rectangles represent an action, diamonds represent a decision, and arrows represent the flow of the precess. Actors in a Swimlane are the entities whom are making decisions and performing actions in the process. Process mapping allows us to easily track the entirety of a process and see all of the entities involved and how they are involved. This allows for easy diagnosis of problem area within the mapped process. The swimlane included in this post has four mistakes. The first and second problems are that the process begins and ends with a rectangle instead of a circle. The third is that there is a cylinder where a rectangle should be for “delivered”. The fourth is that there is no arrow going to “no” from the “in stock” decision.
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