{"id":3180,"date":"2023-02-19T17:57:01","date_gmt":"2023-02-19T22:57:01","guid":{"rendered":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/?p=3180"},"modified":"2023-02-19T17:57:01","modified_gmt":"2023-02-19T22:57:01","slug":"erp-and-crm-what-they-stand-for-and-what-they-do","status":"publish","type":"post","link":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/2023\/02\/19\/erp-and-crm-what-they-stand-for-and-what-they-do\/","title":{"rendered":"ERP and CRM: What they stand for and what they do"},"content":{"rendered":"<p><span style=\"font-weight: 400\">ERP stands for \u201cEnterprise Resource Planning.\u201d ERP is a software or system that integrates functions, streamlines processes, and manages a business. An ERP stores all sales, warehouse, and accounting data in one system. ERP\u2019s can solve communication challenges, can take over the roles of certain positions to manage workers&#8217; time better, as well as track customer data and aid in decision making. CRM stands for \u201cCustomer Relationship Management.\u201d CRMs can be utilized in marketing, sales, HR, accounting, and orders. CRMs allow for a more standardized way of dealing with tasks allowing for more clarity and productivity. CRM and ERP are both software that get work done more efficiently and effectively, but the key difference between CRM and ERP is that CRM is used more in the sales and customer service side of the business while ERP software is used more in finance and specific business processes. The benefits of utilizing the two software together can be shown by Amazon. <img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3181 alignleft\" src=\"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/files\/2023\/02\/erpcrm.png\" alt=\"\" width=\"281\" height=\"180\" \/><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ERP stands for \u201cEnterprise Resource Planning.\u201d ERP is a software or system that integrates functions, streamlines processes, and manages a business. An ERP stores all sales, warehouse, and accounting data in one system. ERP\u2019s can solve communication challenges, can take over the roles of certain positions to manage workers&#8217; time better, as well as track [&hellip;]<\/p>\n","protected":false},"author":29245,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[663943],"tags":[],"class_list":["post-3180","post","type-post","status-publish","format-standard","category-instructor","entry"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/posts\/3180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/users\/29245"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/comments?post=3180"}],"version-history":[{"count":1,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/posts\/3180\/revisions"}],"predecessor-version":[{"id":3182,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/posts\/3180\/revisions\/3182"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/media?parent=3180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/categories?post=3180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/tags?post=3180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}