{"id":4137,"date":"2023-03-02T20:26:40","date_gmt":"2023-03-03T01:26:40","guid":{"rendered":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/?p=4137"},"modified":"2023-03-02T20:26:40","modified_gmt":"2023-03-03T01:26:40","slug":"3a-crm","status":"publish","type":"post","link":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/2023\/03\/02\/3a-crm\/","title":{"rendered":"3a- CRM"},"content":{"rendered":"<p>\u00a0 \u00a0This week we learned two important acronyms. The first is ERP, which stands for enterprise resource planning. The purpose of an ERP is to manage entire business activities. Everything from customers to project management, to operations, ERPs take care of everything. The main objective however is to manage business operations.\u00a0<\/p>\n<p>\u00a0 The second acronym we learned was CRM. This stands for customer relationship enterprise. CRMs are responsible for improving customer relations. There are three different types of CRMs which include collaborative, analytical, and operational. The purpose of all three of these is to create exceptional customer relationships.\u00a0<\/p>\n<p>\u00a0With that, there are a decent amount of similarities and differences between both CRMs and ERPs. For one, they are both applications that businesses use to manage everyday tasks. They both optimize processes and survey reports. As for the differences, the main difference is that ERPs are mostly for financial data and CRPs are utilized by customer service departments.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-4161\" src=\"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/files\/2023\/03\/Screen-Shot-2023-03-02-at-8.26.14-PM-300x219.png\" alt=\"\" width=\"300\" height=\"219\" srcset=\"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/files\/2023\/03\/Screen-Shot-2023-03-02-at-8.26.14-PM-300x219.png 300w, https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/files\/2023\/03\/Screen-Shot-2023-03-02-at-8.26.14-PM-768x561.png 768w, https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/files\/2023\/03\/Screen-Shot-2023-03-02-at-8.26.14-PM.png 914w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0This week we learned two important acronyms. The first is ERP, which stands for enterprise resource planning. The purpose of an ERP is to manage entire business activities. Everything from customers to project management, to operations, ERPs take care of everything. The main objective however is to manage business operations.\u00a0 \u00a0 The second acronym [&hellip;]<\/p>\n","protected":false},"author":28888,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[663943],"tags":[],"class_list":{"0":"post-4137","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-instructor","7":"entry"},"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/posts\/4137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/users\/28888"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/comments?post=4137"}],"version-history":[{"count":1,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/posts\/4137\/revisions"}],"predecessor-version":[{"id":4164,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/posts\/4137\/revisions\/4164"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/media?parent=4137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/categories?post=4137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis2101sec730spring2023\/wp-json\/wp\/v2\/tags?post=4137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}