| Date | Team |
| 11/30 | I: Account management (billing, payments) |
| J: Order Management (install, add/remove services) | |
| C: Troubleshooting/Help & Support | |
| D: Account management (billing, payments) | |
| 12/2 | H: Troubleshooting/Help & Support |
| E: Order Management (install, add/remove services) | |
| B: Communications/Customer Care | |
| 12/5 | F: Ticketing system |
| G: Communications/Customer Care | |
| A: Ticketing system |