In-class discussion questions for Jan 23

We will discuss these questions in-class on Fri, Jan 23. Do not post comments on this.

• For a new elevator to be produced and installed at a new building, what steps is Otis taking? Who are involved in this process?
• What were the problems before e*Logistics in Otis’ business processes?
• How does e*Logistics address these problems and what are the improvement achieved by it?
• Who would be unhappy with the changes in the business processes caused by e*Logistics?
• How do you think Otis managed and overcame these challenges? Who do you think played a key role?