Online discussion questions – Jan 30

Published January 30, 2015 | By Min-Seok Pang, Ph.D.

What are other examples of franchising (like McDonalds or Hilton hotels) that you know of?
Why would it be difficult for other hotel chains (e.g. Hilton, Marriott) to let hotel property owners or operating companies to hire full-time ByRequest managers with discretionary budget and managerial freedom to provide personalize services?
Why would it be difficult for other hotel chains to force property owners or operating companies to share customer information?
What are other examples in which successful companies achieve core competencies using IT?

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