Online discussion questions – Mar 27

Published March 27, 2015 | By Min-Seok Pang, Ph.D.

How can we define service levels of a tutor? (The service levels must be observable and verifiable.)
Why is there a risk to Bharti of losing innovation or competitiveness?
Why would it be difficult for the vendors to take over Bharti’s employees in network operations and IT?
Would Bharti’s employees in network operations and IT prefer working for Ericsson or IBM or prefer continuing to work for Bharti?
From “One Year Later” case, what are other changes in the proposed outsourcing contracts?

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