Online discussion questions – Mar 27
- How can we define service levels of a tutor? (The service levels must be observable and verifiable.)
- Why is there a risk to Bharti of losing innovation or competitiveness?
- Why would it be difficult for the vendors to take over Bharti’s employees in network operations and IT?
- Would Bharti’s employees in network operations and IT prefer working for Ericsson or IBM or prefer continuing to work for Bharti?
- From “One Year Later” case, what are other changes in the proposed outsourcing contracts?
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