Week 12 – Caregroup Case – Brief Guidelines

Due by Wednesday, April 8, 10AM

• What happened at Caregroup on Nov. 13, 2002? What caused this incident and what exacerbated it?
• How did Caregroup manage to recover from the incident?
• What were the major and decisive decisions that Mr. Halmaka and the senior management team had made?

Your brief does not need to include p. 1-4 and Lesson Learned section (p. 10-12), but DO NOT SKIP TO READ THEM.