In-class discussion questions for Jan 23
We will discuss these questions in-class on Fri, Jan 23. Do not post comments on this.
- For a new elevator to be produced and installed at a new building, what steps is Otis taking? Who are involved in this process?
- What were the problems before e*Logistics in Otis’ business processes?
- How does e*Logistics address these problems and what are the improvement achieved by it?
- Who would be unhappy with the changes in the business processes caused by e*Logistics?
- How do you think Otis managed and overcame these challenges? Who do you think played a key role?
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