Online discussion questions – Jan 23

Published January 23, 2015 | By Min-Seok Pang, Ph.D.

In Otis case page 8, “Traditionally we had focused on the management of physical assets. The next step in our evolution will be the management of information flows between all the participants …” What does it mean by “information management” and why is this important?
Would the changes with e*Logistics be easy? Who would be unhappy with this change? How do you think Otis managed and overcame these challenges?
In Otis case page 8, “To achieve continuous transformation, the e*Logistics program makes sure the business process change sticks. … With the e*Logistics program, best practices from SIP are baked into the organization and institutionalized…” What does it mean by “sticks” and “baked”?

Online discussion questions – Jan 21

Published January 21, 2015 | By Min-Seok Pang, Ph.D.

In what cases is it easy or inexpensive for you to change a service provider that you’ve been dealing with? (i.e. little switching cost)
What are the examples of a bundle around us? (other than what discussed in-class – cable/Internet, Xbox/game, elevator/service, etc.)

Published January 16, 2015 | By Min-Seok Pang, Ph.D.

When would buyers have a strong bargaining power vis-a-vis sellers (except the number of buyers, price-sensitivity, and switching costs)?
What are the examples of switching costs (other than mobile contracts, network effects)?

Published January 12, 2015 | By Min-Seok Pang, Ph.D.

What should be qualifications for a position of a Chief Information Officer?
Why do Mr. Carl Williams and the board of directors at IVK choose Mr. Jim Barton for a new CIO?
Should a CIO be chosen among technically-trained managers or business-background managers?
Which skill is easier to learn? IT or Management? Why?

What do you think? Leave your thoughts that you couldn’t share in-class.