ROI Homework #2 – due by Mon, Apr 13
We will have a prep session for this homework on Monday, April 6.
In-class discussion questions for Apr 1
We will discuss these questions on Wed, Apr 1. Do not pose comments on this.
- Why can’t IVK figure out whether an intrusion occurred or something else happened?
- What is the “rush-a-change-into-production” thing? (p. 166)
- For Cho to find evidence of an intrusion, what does he need?
- What would be the ramifications of this crash? (Imagine the worst.)
- Why did Mr. Wells, IVK VP of Legal, demand to pull the plugs?
- How would you explain “wipe production servers clean, and rebuild the production configuration” (p. 170) to Mr. Williams?
Online discussion questions – Mar 30
- If you were Mr. Barton, how would you explain the situation in Chapter 10 to your 70-year old grandma?
- If you were Mr. Barton, how would you explain the situation in Chapter 10 to Wall Street analysts you’re scheduled to meet today?
Online discussion questions – Mar 27
- How can we define service levels of a tutor? (The service levels must be observable and verifiable.)
- Why is there a risk to Bharti of losing innovation or competitiveness?
- Why would it be difficult for the vendors to take over Bharti’s employees in network operations and IT?
- Would Bharti’s employees in network operations and IT prefer working for Ericsson or IBM or prefer continuing to work for Bharti?
- From “One Year Later” case, what are other changes in the proposed outsourcing contracts?
In-class discussion questions for Mar 30
We will discuss these questions on Mon, Mar 30. Do not pose comments on this.
- If you were Mr. Barton, how would you explain the situation in Chapter 10 to your CEO, Mr. Carl Williams, in English?
- If you were Mr. Barton, how would you explain the situation in Chapter 10 to Wall Street analysts you’re scheduled to meet today?
- Did an attacker or attackers intrude inside of IVK’s systems?
- How would you explain the difference between a distributed denial of service (DDoS) attack and an intrusion?
- How would you explain “transaction is jammed up” or “the database is corrupted” (p. 164-165)?
- What does it mean by “Apparently a database index file had been somehow renamed, and another substituted in its place”? (p. 167)
- Why can’t IVK figure out whether an intrusion occurred or something else happened?
Online discussion questions – Mar 25
- What constitutes “transaction costs” in capital expenditures?
- What “opportunity costs” would Barti pay in case of over-investment in network capacity?
- What would be the reasons for Bharti’s CEO or board of directors not to approve the new outsourcing deal?
- What would be the reasons that Bharti’s vendors must sign the deal with Bharti? Are they afford to lose Bharti?
Bring Bharti Airtel: One Year Later case to the class on Friday
On Friday, Mar 27, please bring “Strategic Outsourcing at Bharti Airtel Limited: One Year Later” case. I will give minutes to read it.
In-class discussion questions for Mar 27
We will discuss these questions on Fri, Mar 27. Do not pose comments on this.
- What would be the reasons for Ericsson or IBM not to go into the new outsourcing deal?
- What would be the reasons that they must sign the deal with Bharti?
- According to the proposed contracts, Bharti’s engineers will become the vendors’ employees. Will this work?
- What could go wrong in this long-term outsourcing relationship from the perspective of Bharti?
- What could go wrong in this long-term outsourcing relationship from the perspective of Ericsson or IBM?
- What does it mean by “You will become their slaves.” (p. 9)
- What are the difference between “hard-line” (or “real-teeth”) and “soft-cooperation” in IT Adventures Ch 14?
Week 10 – Strategic IT Outsourcing (II) – class slides and video (UPDATED)
Week 10 – Outsourcing (color).pdf
Week 10 – Outsourcing (bw).pdf
IBM Helps Bharti Airtel Become a Leader – IBM (http://www.youtube.com/watch?v=PQAu_Yz4HKI)
Week 11 – IT Adventures Ch. 10 and 11 – Brief Guidelines
- What happened at IVK on Thursday, June 28?
- What are the issues with regard to disclosure?
- What are the three recovery plans? What is Mr. Barton’s recommendation and why did he recommend it?
- What is Mr. Williams decision?
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