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Social Media Innovation

Department of Management Information Systems, Temple University

Social Media Innovation

MIS 3538.750 ■ Fall 2025 ■ Jaclyn Hansberry
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Schedule, Assigned Readings & Course Links

Welcome to MIS3538! 

Course Syllabus
Canvas
Zoom
Discord 

WEEK DATES TOPIC & READINGS DUE
1 8/28 Class Overview & Introductions

 

 

2 9/4

Brand Voice & Social Media Management

Social Media Trends in 2025: 
https://www.hootsuite.com/research/social-trends

Brand Voice: What is it and Why does it Matter?
https://sproutsocial.com/insights/brand-voice/

Crafting a Consistent Tone for Your Brand
https://www.designrush.com/agency/logo-branding/trends/what-is-brand-voice

Tips to Develop a Brand Voice 
https://asana.com/resources/brand-voice

Social Strategy Guide:
https://www.hootsuite.com/resources/social-media-strategy-guide

 

Discussion 1

 

3 9/11

Reputation Management & Social Media Policy

Social Media Reputation Management: A Complete Guide:
https://www.sprinklr.com/cxm/social-media-reputation-management/

Top 10 Social Media Reputation Management Tools for 2025:
https://www.oktopost.com/blog/top-10-social-media-reputation-management-tools-2025/

What is Social Media Reputation Management And Why Does It Matter?:
https://www.rivaliq.com/blog/social-media-reputation-management/

21 Social Media Policy Examples to Learn From:
https://www.swaybase.com/social-media-policy/examples

Social Media Policy: A Guide For Your Organization:
https://sproutsocial.com/insights/social-media-policy/

 

*additional but not required read on multi-location businesses:
https://www.soci.ai/blog/online-reputation-management/

 

Discussion 2

4 9/18

Social Media Monitoring & Listening

 

Discussion 3

Group Assignment 1 – Client Introduction

5 9/25

Content Creation & Strategy 

 

 

 

 

Discussion 4

 

 

6 10/2

Influencers & Attention

 

 

Discussion 5

 

7 10/9

Customer Service & Crisis Management on Social 

 

Discussion 6

 

 

8 10/16

Advertising Through Social Media

 

Discussion 7 

Group Assignment 2 – Content Audit & Competitive Analysis due

9 10/23

SEO/Search/Content Optimization

 

Discussion 8

 

 

10 10/30

Social Media Analytics & Measuring ROI

 

Discussion 9

 

11 11/6

AI & Social Media

 

Discussion 10

Group Assignment 3 – Creative Brief

  

12 11/13

 

AI & Social Media Pt. 2

Global Social Media 

 

Discussion 11

 

13 11/20

The Future of Social Media in Business

Discussion 12

Group Assignment 4 – Sample Social Posts

14   Fall Break   
15 12/4 Final Presentations

Group Assignment 5 – Final Presentations

Group Assignment 6 – Final Report 

Hootsuite/Hubspot Certification 

 

 

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