Over the past few days, Apple has been receiving criticism in the media for a bug in the FaceTime application that recently came to light when a teenager from Arizona discovered it. He found that when initiating a group FaceTime call, by simply adding a second person to the call you could access the audio and video of the recipient’s phone, regardless of if they even answer the call. Once the teen and his mother started to spread this news and reach out to Apple about the bug, it took several days for Apple to even address the issue. The company only responded once the news of the bug had gone viral, with security researchers now dubbing the mishap as a “FacePalm” for Apple. While the major concern with a bug like this deals with the privacy of people who might fall victim to such a flaw in security, it also raises questions about how Apple could have possibly let the bug slip through the cracks during quality testing. The potential to give someone full microphone and video access to someone’s phone without the owner’s consent is a major red flag that should have been picked up and has led people to wonder if there are other possible bugs that haven’t been caught either. I find this situation particularly interesting because one would think that Apple’s quality testing processes are extremely in-depth, and would have certainly identified a bug like this. Especially when the iPhone is one of the most popular products among consumers and can be highly customizable to each individual user, it should almost be expected that such a product would go through the most rigorous testing before release so as to ensure maximum security and privacy for people’s personal information. Ultimately, I plan to continue to use Apple’s products and support the brand, but this situation makes me question if Apple’s processes are as flawless as people think and if the company really deserves the loyalty/trust that it currently gets from consumers.