Due before class:
Watch this video:
Read the following:
- “The IT Balanced Scorecard Revisited”,
- “Effective Communications:Performance Dashboards”, https://drive.google.com/a/temple.edu/file/d/0B8S2SZTC04ViN2pZVVJLSWd0cWM/view?usp=sharing
- COBIT 5: Enabling Processes – MEA01-MEA03 https://drive.google.com/open?id=0B8S2SZTC04ViYVRpUWxTczU4RXM
- All-in-One CISSP Exam Guide 7th Edition: pp 905-911
Reconsider the Stars Ambulance case that we discussed the first week of class. If you were the incoming CIO what would be your top 3-5 objectives for your first year or two? Think about what quality means in relation to these objectives. Then think about what metrics you would use to measure that quality and what data you would need to collect to support those metrics. Post your thoughts online.