{"id":3526,"date":"2018-02-23T19:31:46","date_gmt":"2018-02-24T00:31:46","guid":{"rendered":"http:\/\/community.mis.temple.edu\/mis5203sec951sp2018\/?page_id=3526"},"modified":"2018-04-05T17:04:11","modified_gmt":"2018-04-05T21:04:11","slug":"wa-3-1-written-assignment-3","status":"publish","type":"page","link":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wa-3-1-written-assignment-3\/","title":{"rendered":"WA-3.1: Written Assignment 3"},"content":{"rendered":"

Now that the \u201cNo Customer Escapes\u201d project team has been formed and a plan has been developed for distributing project information, Jim can begin working on the project\u2019s scope statement, workbook, and Baseline Project Plan. He first drafted the project\u2019s scope statement and posted it on the project\u2019s intranet (below). Once posted on the intranet, he sent a short e-mail message to all team members requesting feedback.<\/span><\/p>\n

Minutes after posting the project charter, Jim\u2019s office phone rang.<\/span><\/p>\n

\u201cJim, it\u2019s Sally. I just looked over the scope statement and have a few comments.\u201d<\/span><\/p>\n

\u201cGreat,\u201d replied Jim, \u201cIt\u2019s just a draft. What do you think?\u201d<\/span><\/p>\n

\u201cWell, I think that we need to explain more about how the system will work and why we think this new system will more than pay for itself.\u201d<\/span><\/p>\n

\u201cThose are good suggestions; I am sure many others will also want to know that information. However, the scope statement is a pretty high-level document and doesn\u2019t get into too much detail. Basically, its purpose is to just formally announce the project, providing a very high-level description as well as briefly listing the objectives, key assumptions, and stakeholders. The other documents that I am working on, the workbook and the Baseline Project Plan, are intended to provide more details on specific deliverables, costs, benefits, and so on. So, anyway, that type of more detailed information will be coming next.\u201d<\/span><\/p>\n

\u201cOh, OK, that makes sense. I have never been on a project like this, so this is all new to me,\u201d said Sally.<\/span><\/p>\n

\u201cDon\u2019t worry,\u201d replied Jim, \u201cGetting that kind of feedback from you and the rest of the team will be key for us doing a thorough feasibility analysis. I am going to need a lot of your help in identifying possible costs and benefits of the system. When we develop the Baseline Project Plan, we do a very thorough feasibility analysis\u2014we examine financial, technical, operational, schedule, legal and contractual feasibility, as well as potential political issues arising through the development of the system.\u201d<\/span><\/p>\n

\u201cWow, we have to do all that? Why can\u2019t we just build the system? I think we all know what we want,\u201d replied Sally.<\/span><\/p>\n

\u201cThat is another great question,\u201d replied Jim. \u201cI used to think exactly the same way, but what I learned in my last job was that there are great benefits to following a fairly formal project management process with a new system. By moving forward with care, we are much more likely to have the right system, on time and on budget.\u201d<\/span><\/p>\n

\u201cSo,\u201d asked Sally, \u201cwhat is the next step?\u201d<\/span><\/p>\n

\u201cWell, we need to do the feasibility analysis I just mentioned, which becomes part of the project\u2019s Baseline Project Plan. Once this is completed, we will have a walk-through presentation to management to make sure they agree with and understand the scope, risks, and costs associated with making \u2018No Customer Escapes\u2019 a reality,\u201d said Jim.<\/span><\/p>\n

\u201cThis is going to be a lot of work, but I am sure I am going to learn a lot,\u201d replied Sally.<\/span><\/p>\n

\u201cSo, let me get to work on the feasibility analyses,\u201d said Jim. \u201cI will be sending requests out to all the team members to get their ideas. I should have this e-mail ready within an hour or so.\u201d<\/span><\/p>\n

\u201cGreat, I\u2019ll look for it and respond as soon as I can,\u201d answered Sally.<\/span><\/p>\n

\u201cThanks, the faster we get this background work done, the sooner we will be able to move on to what the system will do,\u201d replied Jim.<\/span><\/p>\n

\u201cSounds good, talk to you later. Bye,\u201d Sally said.<\/span><\/p>\n

\u201cBye, Sally, and thanks for your quick feedback,\u201d answered Jim.<\/span><\/p>\n

    \n
  1. Look over the scope statement below. If you were an employee at Petrie Electronics, would you want to work on this project? Why or why not?<\/span><\/li>\n
  2. If you were part of the management team at Petrie Electronics, would you approve the project outlined in the scope statement? What changes, if any, need to be made to the document?<\/span><\/li>\n
  3. Identify a preliminary set of tangible and intangible costs you think would occur for this project and the system it describes. What intangible benefits do you anticipate for the system?<\/span><\/li>\n
  4. What do you consider to be the risks of the project as you currently understand it? Is this a low-, medium-, or high-risk project? Justify your answer. Assuming you were part of Jim\u2019s team, would you have any particular risks?<\/span><\/li>\n
  5. If you were assigned to help Jim with this project, how would you utilize the concept of incremental commitment in the design of the Baseline Project Plan?<\/span><\/li>\n
  6. If you were assigned to Jim\u2019s team for this project, when in the project schedule (in what phase or after which activities are completed) do you think you could develop an economic analysis of the proposed system? What economic feasibility factors do you think would be relevant?<\/span><\/li>\n
  7. If you were assigned to Jim\u2019s team for this project, what activities would you conduct in order to prepare the details for the Baseline Project Plan? Explain the purpose of each activity and show a timeline or schedule for these activities.<\/span><\/li>\n
  8. You analyze the risks associated with this project. Once deployed, what are the potential operational risks of the proposed system? How do you factor operational risks into a systems development plan?<\/span><\/li>\n<\/ol>\n

     <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    Petrie Electronics Prepared: February 6, 2017<\/span><\/td>\n<\/tr>\n
    Scope Statement<\/span><\/td>\n<\/tr>\n
    Project Name:<\/b>\u00a0No Customer Escapes\u00a0<\/span>Project Manager:<\/b>\u00a0Jim Watanabe (\u00a0<\/span>jwatanabe@petries.com<\/b><\/a>\u00a0)<\/span><\/td>\n<\/tr>\n
    Customer:<\/b>\u00a0Operations<\/span><\/td>\n<\/tr>\n
    Project Sponsor:<\/b>\u00a0Ella Whinston (\u00a0<\/span>ewhinston@petries.com<\/b><\/a>\u00a0)<\/span><\/td>\n<\/tr>\n
    Project Start\/End (projected):<\/b>\u00a02\/5\/17 \u2013 7\/30\/18<\/span><\/td>\n<\/tr>\n
    Project Overview:<\/b><\/p>\n

    This project will design and implement a customer relationship management system in order to provide superior customer service by rewarding our most loyal customers. Specifically, the system will track customer purchases, assign points for cumulative purchases, and allow points to be redeemed for \u201crewards\u201d at local stores. This goal of this system is to provide an incentive to customers to choose Petrie Electronics as their first and only choice for making electronic purchases. The system will provide Petrie management with improved information on the purchase behavior of our most loyal customers.<\/span><\/td>\n<\/tr>\n

    Objectives:<\/b><\/p>\n
      \n
    • Track customer purchases<\/span><\/li>\n
    • Accumulate redeemable points<\/span><\/li>\n
    • Reward customer loyalty and provide incentives to remain loyal customers<\/span><\/li>\n
    • Provide improved management information<\/span><\/li>\n<\/ul>\n

      Key Assumptions:<\/b><\/p>\n

        \n
      • System development will be outsourced<\/span><\/li>\n
      • Interface will be a web browser<\/span><\/li>\n
      • System will access existing customer sales databases<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
    Stakeholders and Responsibilities:<\/b><\/td>\n<\/tr>\n
    Stakeholder<\/b><\/td>\nRole<\/b><\/td>\nResponsibility<\/b><\/td>\nSignatures<\/b><\/td>\n<\/tr>\n
    Ella Whinston<\/span><\/td>\nChief Operating Officer<\/span><\/td>\nProject Vision, Executive Sponsor<\/span><\/td>\nElla Whinston<\/span><\/i><\/td>\n<\/tr>\n
    Bob Petroski<\/span><\/td>\nSenior Operations Manager<\/span><\/td>\nMonitoring, Resources<\/span><\/td>\nBob Petroski<\/span><\/i><\/td>\n<\/tr>\n
    Jim Watanabe<\/span><\/td>\nProject Manager<\/span><\/td>\nPlan, Monitor, Execute Project<\/span><\/td>\nJim Watanabe<\/span><\/i><\/td>\n<\/tr>\n
    Sally Fukuyama<\/span><\/td>\nAssistant Director, Marketing<\/span><\/td>\nSystem Functionality<\/span><\/td>\nSally Fukuyama<\/span><\/i><\/td>\n<\/tr>\n
    Sanjay Agarwal<\/span><\/td>\nLead Analyst<\/span><\/td>\nTechnical Architect<\/span><\/td>\nSanjay Agarwal<\/span><\/i><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Valacich, J. S., & George, J. F. (2017).\u00a0<\/span>Modern systems analysis and design <\/span><\/i>(8th ed.). Boston: Pearson.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    Now that the \u201cNo Customer Escapes\u201d project team has been formed and a plan has been developed for distributing project information, Jim can begin working on the project\u2019s scope statement, workbook, and Baseline Project Plan. He first drafted the project\u2019s scope statement and posted it on the project\u2019s intranet (below). Once posted on the intranet, […]<\/p>\n","protected":false},"author":17217,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"full-width-content","footnotes":""},"class_list":{"0":"post-3526","1":"page","2":"type-page","3":"status-publish","5":"entry"},"_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wp-json\/wp\/v2\/pages\/3526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wp-json\/wp\/v2\/users\/17217"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wp-json\/wp\/v2\/comments?post=3526"}],"version-history":[{"count":1,"href":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wp-json\/wp\/v2\/pages\/3526\/revisions"}],"predecessor-version":[{"id":3682,"href":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wp-json\/wp\/v2\/pages\/3526\/revisions\/3682"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/mis5205bnai2018\/wp-json\/wp\/v2\/media?parent=3526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}