From #DeleteUber to #DeleteFacebook, there is a year of scandal in technology. Thus, how scandal changed tech? Scandal may not result in meaningful regulation or broad-sweeping changes to business models, but it does put a premium on good behavior, forcing tech companies to spend more time thinking about “values” in their strategy.
Lyft, after struggling to get rid of a cloud of scandal, is going to announce its $1.5 million investment in Relief Rides program. Relief Rides will give free rides to victims and first responders after natural disasters or other crises, and it will also provide free rides for veterans and low-income individuals who are going to job interview.
Facebook, how to fix Facebook after scandal is a critical question for the company. Mark Zuckerberg announced it is about a three-year transition to really build up the teams and “will never be unprepared again”. A new privacy feature that will allow users to clear their browsing history on Facebook including what they’ve clicked on and which websites they’ve visited. Instagram is also facing new features including video chatting, AR filters and a tool that “will filter comments and hide ones it detects as bullying”.
So what scandal changed tech is about forcing the company to learn to take a broader view of their responsibility. Privacy is very important to users and customers; the company should realize that this value is important and key for business since consumers will feel that whether the company has sincere desire to do good instead of merely by profit.
http://money.cnn.com/2018/05/02/technology/pacific-newsletter/index.html