Marissa Redline

IT Student Worker (Client Services)

1. Job Title – Company
   1. IT student worker in Client Services department at Temple University (Tech Center).
2. Job function (e.g., overall role, assigned tasks)
   1. My overall role was to wipe and image PCs, MacBooks, and iPads. We used flash drives to upload the images onto the computers using the BIOS menus.
   2. Delivered computer hardware and accessories to staff and student areas (like the Tech Center).
   3. Gave users (staff) access to certain programs and used Remedy ticketing system.
3. Examples of projects (e.g., list the projects you worked on and what you accomplished)
   1. Setup iPads for Temple football team and made sure they had access, I learned how to use Active Directory.
   2. Setup devices and printers in Tech center for students and staff.
4. What you learned and how it relates to your major (e.g., describe what you learned from this experience in the context of specific courses)
   1. I learned to use the BIOS menu and Active Directory, which we had learned in CIS 0802. I was able to apply the knowledge I learned from that class to an IT job!
5. Once approved, the description is automatically displayed in a post on your e-portfolio.