Technical Business Analyst
During the Fall 2024 semester, I worked full-time as a Technical Business Analyst at Spencer’s Gifts. In this role, I gained hands-on experience with new store systems and played a key role in integrating legacy systems into modern cloud-based solutions. My responsibilities included documenting all technical and business processes and ensuring seamless knowledge transfer and system understanding across teams. Additionally, I optimized SQL statements for improved efficiency, contributing to system performance enhancements. I also developed a Power BI dashboard to analyze and visualize the top 10 recurring issues faced by stores, enabling data-driven decision-making for operational improvements. This experience allowed me to deepen my technical skills in data analytics, system integrations, and process documentation, while also improving my ability to collaborate with cross-functional teams to drive meaningful change.