Community Platform
Interests
  • Business Intelligence (BI)
  • Data analytics
This Year
40 Points
Total
1015 Points
MIS Badge

Click here
to validate the recipient

The “Minus Mindset” – Subtract From Your Customer Experience, Because You’re Adding Too Much

Gartner expert Michael Chiu explains how to utilize subtraction, the minus mindset, to improve your CX. I learned how to Understand blockers that prevent a better CX, Use a subtractive approach for better CX and Identify the most promising subtractive ideas by utilizing a structured prioritization method.

 

 


Skip to toolbar