Technology Support
In my role as Technology Support at Temple, I am must analyze technological issues associated with Windows PCs, touch panels, and projectors, requested by the teaching faculty at Temple University as part of the Computer Service Administration Department. I must also answer phone calls to verbally communicate complex and technical issues to Temple staff with nontechnical skills. I am able to improve the productivity and efficiency of classroom settings by providing assistance to tens of faculty a week with Microsoft Office-related issues.
I have learned a lot in this role, and have especially developed a deeper understanding of how to solve software and hardware issues on various machines. This has been able to help me with my major because a lot of the softwares teachers and staff have trouble understanding, such as Microsoft Office, are used in my classes. This provides me with more experience with the overall software, as well as troubleshooting skills. In the Fox School of Business, we are taught how important it is to be able to communicate well with others and successfully work on a team. Every day I strengthen my communication skills when tending to help requests by having to explain technical issues to individuals how many not have knowledge of certain technical terms. Good communication is vital while working in Technology Support, and this position has really helped me to master this skill.