Experience
Opened an online Tea Store on “Taobao” (the biggest online market in Asia), Fuzhou, Fujian, China Summer 2011
- Improved pre-sales and after-sales services based on feedback from customers
- Updated products bi-monthly based on the sales records provided by marketplace
- Provided thoughtful and hospitable service and resolved customer complaints
- Built up customer relationships through online chatting and instant messaging
- Designed the webpages of the store using software provided by marketplace