Contextual Inquiry: Going Remote with an In-Person Technique

As researchers, we use contextual inquiry as part of our generative-research toolbox, leveraging in-person observation to tell us about user needs, expectations, and behavior. It is an essential methodology that provides valuable insight into understanding the customers we serve. Now that we’re living in a social-distancing world, how do we make use of this key technique to help the designers in our lives create compelling experiences? This presentation will share ideas and tips for how to conduct contextual inquiry research in the age of quarantine, including collaboration tools, remote-conferencing opportunities, and ways to involve other researchers, designers, and product owners in the research process.