Product Manager Intern
- Collaborated across 4 cross-functional teams (Product, Engineering, QA, and Implementation) to validate product functionality and improve customer-facing experiences.
- Worked under the mentorship of the Director of Product within the Healthcare Product organization.
- Progressed from building introductory conversational agents to supporting multiple healthcare-focused workflows, including appointment scheduling and clinical assessment scenarios.
- Participated in the validation of multiple product features throughout the software development lifecycle.
- Tested conversational workflows spanning dozens of user interaction paths, including expected, alternate, and edge-case scenarios.
- Produced detailed bug reports and reproduction steps to accelerate issue diagnosis and resolution by engineering teams.
- Reviewed and refined numerous prompt and workflow iterations to improve conversation quality and system reliability.
- Contributed to the design and evaluation of an internal documentation platform supporting enterprise AI products.
- Participated in product discussions with engineers, product managers, QA specialists, and implementation teams to align technical solutions with customer needs.