Paul Leonardi
\nPentair-Nugent Associate Professor
\nKellogg School of Management, Northwestern University<\/p>\n
October 19, 2012
\nSpeakman Hall 200, 1000am \u2013 1130am
\nSeminar Title : \u00a0Using Social Technologies to Learn \u201cWho Knows What\u201d and \u201cWho Knows Whom\u201d in the Organization<\/p>\n
Abstract Paul Leonardi Pentair-Nugent Associate Professor Kellogg School of Management, Northwestern University October 19, 2012 Speakman Hall 200, 1000am \u2013 1130am Seminar Title : \u00a0Using Social Technologies to Learn \u201cWho Knows What\u201d and \u201cWho Knows Whom\u201d in the Organization Abstract In most discussions of intra-organizational knowledge sharing, the words \u201csearch\u201d and \u201ctransfer\u201d are never far apart. […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1],"tags":[384463,236065,68730,68729,479],"class_list":["post-567","post","type-post","status-publish","format-standard","category-uncategorized","tag-ambient-awareness","tag-knowledge-sharing","tag-northwestern-univ","tag-paul-leonardi","tag-social-media","entry"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/posts\/567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/comments?post=567"}],"version-history":[{"count":5,"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/posts\/567\/revisions"}],"predecessor-version":[{"id":569,"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/posts\/567\/revisions\/569"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/media?parent=567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/categories?post=567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/community.mis.temple.edu\/seminars\/wp-json\/wp\/v2\/tags?post=567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/strong>In most discussions of intra-organizational knowledge sharing, the words \u201csearch\u201d and \u201ctransfer\u201d are never far apart. Organizational theorists normally presume that before knowledge can be transferred, someone has to find where that knowledge resides through an active search process. I propose an alternative antecedent to knowledge transfer than search by developing the concept of ambient awareness. Through routine exposure to ambient communication \u2013 communications happening around us that we don\u2019t partake in, but that we can eavesdrop upon \u2013 we begin to learn who knows what and who knows whom. By developing ambient awareness, we are ready, when the time comes to request a knowledge transfer to simply ask the right person for it or for access to it – we don\u2019t first have to engage in lengthy procedures to search for it, nor do we have to maintain dual networks that support search and transfer simultaneously. I propose that the use of social media tools within organizations can overcome problems associated with the development of ambient awareness because they make messages transparent and networks visible. Through our exposure to these transparent messages and visible networks we develop an awareness of who knows whom and who knows what.<\/p>\n","protected":false},"excerpt":{"rendered":"