Summer Associate
This summer, I was an analyst at WSFS bank on the Delivery Transformation team. WSFS is a mid-size bank that is headquartered in Wilmington, Delaware, and serves in the Greater Delaware Valley, and Philadelphia region. I was tasked with working with Salesforce and the nCino Bank Operating System. These were both administrator roles that taught me the daily job of a Salesforce Admin. During the summer, I was able to work on several projects. I researched new Salesforce technologies and presented the benefits of implementing them to our team. I used Lucidcharts to map out the deployment process of our nCino product. Lastly, I helped create a guide for new users of the nCino system. This internship connected well with a lot of the courses I have taken in MIS. I was originally introduced to Salesforce in the class Digital Systems where we worked with the user side of the CRM service. I used my UX skills from the User Experience Design class when I was creating my guide for new users. I was also able to experience an agile work environment, which I learned about in my Lead Global Digital Projects class. Overall, this was a great internship experience that taught me a lot about the tech and banking industry.