{"id":12,"date":"2026-02-04T14:22:37","date_gmt":"2026-02-04T19:22:37","guid":{"rendered":"https:\/\/community.mis.temple.edu\/strudell\/blog\/points\/smartfox-advanced-course\/"},"modified":"2026-02-04T14:22:37","modified_gmt":"2026-02-04T19:22:37","slug":"smartfox-advanced-course","status":"publish","type":"points","link":"https:\/\/community.mis.temple.edu\/strudell\/points\/smartfox-advanced-course\/","title":{"rendered":"SmartFox Advanced Course"},"content":{"rendered":"<p>I completed the SmartFox Advanced course, where I deepened my understanding of customer relationship management, sales operations, and data-driven decision-making. The course focused on advanced CRM concepts, including lead and opportunity management, sales forecasting, pipeline analysis, and customer lifecycle strategy. Through hands-on exercises and real-world scenarios, I strengthened my ability to analyze customer data, optimize sales processes, and support cross-functional collaboration between sales, marketing, and customer success teams. The course emphasized practical application of CRM tools to improve efficiency, customer engagement, and overall business performance.<\/p>\n","protected":false},"author":30957,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","points","type-points","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/strudell\/wp-json\/wp\/v2\/points\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/strudell\/wp-json\/wp\/v2\/points"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/strudell\/wp-json\/wp\/v2\/types\/points"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/strudell\/wp-json\/wp\/v2\/users\/30957"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/strudell\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":0,"href":"https:\/\/community.mis.temple.edu\/strudell\/wp-json\/wp\/v2\/points\/12\/revisions"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/strudell\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}