Google Business Profile Manager
Google Business Profile Manager
Momentum 360 – Philadelphia, PA | March 2025– Present
Short-term full-time major-specific internship
At Momentum 360, a Philadelphia-based digital marketing agency specializing in virtual tours, Google Business Profile (GBP) optimization, and local search engine optimization (SEO) services, I served as a part-time Google Business Profile Case Manager Intern within the Digital Operations division.
My primary responsibilities included investigating suspended GBP accounts, preparing and submitting appeals to Google Support, optimizing client profiles for local search visibility, and monitoring SEO performance data. Projects I worked on included reinstating multiple suspended GBP listings, performing targeted keyword research to improve client search rankings, and developing troubleshooting documentation for common suspension causes.
Through this experience, I enhanced my skills in platform compliance management, digital marketing analytics, and client communication — areas that closely align with my MIS coursework in Information Systems Management, Digital Solutions Studio, and Data Analytics. This role provided direct exposure to real-world digital systems and data-driven business decision-making.