{"id":12,"date":"2024-11-19T12:15:47","date_gmt":"2024-11-19T17:15:47","guid":{"rendered":"https:\/\/community.mis.temple.edu\/thomashoang\/blog\/points\/it-service-management-foundations-tools\/"},"modified":"2024-11-19T12:15:47","modified_gmt":"2024-11-19T17:15:47","slug":"it-service-management-foundations-tools","status":"publish","type":"points","link":"https:\/\/community.mis.temple.edu\/thomashoang\/points\/it-service-management-foundations-tools\/","title":{"rendered":"IT Service Management Foundations: Tools"},"content":{"rendered":"<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"7dc2d53b-89f4-45d1-b674-04c1175f01f1\" data-message-model-slug=\"gpt-4o\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert dark\">\n<p>&#8220;IT Service Management Foundations: Tools&#8221; provides an overview of top ITSM tools and the key considerations for selecting and implementing them effectively in an organization. This course teaches users skills in evaluating tools for accessibility, efficiency, and upgrade resilience while learning to leverage reporting and configuration features to enhance IT service management practices.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-2 flex gap-3 empty:hidden -ml-2\">\n<div class=\"items-center justify-start rounded-xl p-1 flex\">\n<div class=\"flex items-center\">\n<div class=\"flex items-center pb-0\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"author":30746,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","points","type-points","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/thomashoang\/wp-json\/wp\/v2\/points\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/thomashoang\/wp-json\/wp\/v2\/points"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/thomashoang\/wp-json\/wp\/v2\/types\/points"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/thomashoang\/wp-json\/wp\/v2\/users\/30746"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/thomashoang\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":0,"href":"https:\/\/community.mis.temple.edu\/thomashoang\/wp-json\/wp\/v2\/points\/12\/revisions"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/thomashoang\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}