Resume
Tina A. Tran
1000 E. Luzerne Street – Philadelphia, PA 19124
(215) 800-4986 – tinaaitran@gmail.com
SUMMARY OF QUALIFICATIONS
A quick learner and has a great ability to adapt to any situations. Works well under pressure and willing to take on any tasks.
Certification: CPR Certified, Child Care
Office Skills: Telephone & Front Desk Reception, Customer Service, Filing, Administrative Support, Reports & Spreadsheets, Complaint Handling, and Data Entry.
Computer Skills: Word, Excel, PowerPoint, Outlook, Windows, and Social Media Management.
PROFESSIONAL EXPERIENCE
Dunkin Donuts, Philadelphia, PA — May 2016 to July 2017
Crew Member
- Delegated with authority to supervise crew members and ensuring tasks assigned are completed with high quality and follows procedures for safe food preparation, assembly, and presentation;
- Working as a team member performing cashier duties, product assistance/assembly and cleaning while maintaining excellent customer service promptly and professionally during high-volume, fast-paced operations;
- Expressing appreciation and inviting customers to return to the store, as well as resolving all customer complaints;
- Identifying opportunities to upsell and add on additional merchandise; and,
- Performing store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Tran’s Heritage Nails, Delran, NJ — Summers 2014 and 2015
Receptionist
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
- Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Indochinese American Council, Philadelphia, PA— July 2017 to Present
Office Support / OST Coordinator / Non-Profit Member
- Demonstrated proficiencies in office support through Microsoft Word, Excel, and PowerPoint.
- Assisted clients with their needs of tax related questions, ESL courses, and child care services.
- Coordinated Out-Of-School programs with the Education Director for K-5.
- Organized and planned Project Base Learning curriculum with OST Supervisor
- Assisted in the organization of free community events in Olney and Logan.
- Group leader and organizer of summer camp programs for elementary school students.
EDUCATION
Temple University, Philadelphia, PA — Expected Graduation in June 2019
Bachelor of Science: Management Information System (MIS)
Central High School, Philadelphia, PA
High School Diploma