{"id":7,"date":"2026-02-12T08:59:29","date_gmt":"2026-02-12T13:59:29","guid":{"rendered":"https:\/\/community.mis.temple.edu\/yboudour\/blog\/points\/guest-experience-expert\/"},"modified":"2026-02-24T18:34:11","modified_gmt":"2026-02-24T23:34:11","slug":"guest-experience-expert","status":"publish","type":"points","link":"https:\/\/community.mis.temple.edu\/yboudour\/points\/guest-experience-expert\/","title":{"rendered":"Guest Experience Expert"},"content":{"rendered":"<p data-start=\"389\" data-end=\"716\">During my time as a Guest Experience Expert at The Ritz-Carlton, Philadelphia, I worked in a high-volume Forbes Five-Star luxury hotel environment managing guest check-ins, reservations, and financial transactions. I collaborated with cross-functional teams to ensure seamless daily operations and consistent service standards.<\/p>\n<p data-start=\"718\" data-end=\"1002\">I generated over $20,000 in upsell revenue through strategic room upgrades and service recommendations, directly supporting property performance. This role strengthened my problem-solving, communication, and operational management skills while maintaining exceptional service quality.<\/p>\n<p data-start=\"521\" data-end=\"962\">\n","protected":false},"author":31430,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7","points","type-points","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/yboudour\/wp-json\/wp\/v2\/points\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/yboudour\/wp-json\/wp\/v2\/points"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/yboudour\/wp-json\/wp\/v2\/types\/points"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/yboudour\/wp-json\/wp\/v2\/users\/31430"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/yboudour\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":2,"href":"https:\/\/community.mis.temple.edu\/yboudour\/wp-json\/wp\/v2\/points\/7\/revisions"}],"predecessor-version":[{"id":11,"href":"https:\/\/community.mis.temple.edu\/yboudour\/wp-json\/wp\/v2\/points\/7\/revisions\/11"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/yboudour\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}