{"id":10,"date":"2022-06-14T18:41:12","date_gmt":"2022-06-14T22:41:12","guid":{"rendered":"https:\/\/community.mis.temple.edu\/yousefismaeil\/?p=10"},"modified":"2024-10-28T19:27:20","modified_gmt":"2024-10-28T23:27:20","slug":"experience","status":"publish","type":"post","link":"https:\/\/community.mis.temple.edu\/yousefismaeil\/2022\/06\/14\/experience\/","title":{"rendered":"Experience"},"content":{"rendered":"<p><strong>SwiftSole Development LLC<br \/>\n<\/strong><em>Project Manager<br \/>\nJune 2024 \u2013 Current<br \/>\n<\/em><\/p>\n<p>\u2022 Managed daily operations for a startup sneaker news iOS app with $7,000 MRR, overseeing standard operating procedure creation and virtual assistant performance, which significantly reduced labor costs<br \/>\n\u2022 Developed a product-market fit strategy, enhancing the app\u2019s adaptability to market conditions<br \/>\n\u2022 Led customer success initiatives by conducting and analyzing feedback forms, improving user retention and satisfaction through data-driven insights<\/p>\n<p><strong>Zephyr Monitors LLC<br \/>\n<\/strong><em>Chief Operating Officer\u00a0<\/em><br \/>\n<em>July 2020 \u2013 January 2024<\/em><strong><br \/>\n<\/strong><\/p>\n<p>\u2022 Managed daily operations during rapid growth, driving the business to over $1 million in annual recurring revenue for a SaaS startup specializing in e-commerce inventory monitoring<br \/>\n\u2022 Scaled and led a 10-member team of employees and contractors, including developers, database administrators, and customer support specialists<br \/>\n\u2022 Led development projects across web, backend, and application development, utilized Agile methodologies to ensure timely and efficient delivery<\/p>\n<p><strong>Zephyr Monitors LLC<br \/>\n<\/strong><em>Customer Support Administrator<\/em><br \/>\n<em>October 2019 \u2013 July 2020<\/em><strong><br \/>\n<\/strong><\/p>\n<p>\u2022 Hired and trained a team of 3 support members to scale customer support operations during a period of significant growth without compromising customer satisfaction<br \/>\n\u2022 Developed a variety of administrative tools in Node.js that automate and simplify complex customer onboarding processes, resulting in hundreds of hours saved<\/p>\n<p><strong>Alpyne IO LLC<br \/>\n<\/strong><em>Co-Founder<\/em><br \/>\n<em>March 2018 \u2013 January 2024<\/em><\/p>\n<p>\u2022 Co-founded and scaled a sneaker enthusiast and reseller network, growing to over 1,000 active members and generating $5,000+ in monthly recurring revenue<br \/>\n\u2022 Developed automated web scraping and data aggregation systems in Node.js and Python, providing members with real-time insider sneaker news<br \/>\n\u2022 Oversaw daily operations for a team of 6 contractors, implementing standard operating procedures to optimize customer success and efficiency<\/p>\n<p><strong>Cencora<br \/>\n<\/strong><em>Information Security Intern<\/em><br \/>\n<em>June 2023 \u2013 August 2023<\/em><\/p>\n<p>\u2022 Standardized privileged access management for over 45,000 employees at a Fortune 10 drug wholesaler, ensuring compliance and security best practices<br \/>\n\u2022 Audited SaaS platform usage across the entire organization to identify opportunities for enterprise-level integrations, driving cost reduction initiatives<br \/>\n\u2022 Designed and implemented an automated system using a PowerShell script and Excel to audit Active Directory role groups, ensure compliance, and save the company hundreds of hours in future audits<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SwiftSole Development LLC Project Manager June 2024 \u2013 Current \u2022 Managed daily operations for a startup sneaker news iOS app with $7,000 MRR, overseeing standard operating procedure creation and virtual assistant performance, which significantly reduced labor costs \u2022 Developed a product-market fit strategy, enhancing the app\u2019s adaptability to market conditions \u2022 Led customer success initiatives [&hellip;]<\/p>\n","protected":false},"author":27176,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/posts\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/users\/27176"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":4,"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/posts\/10\/revisions"}],"predecessor-version":[{"id":27,"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/posts\/10\/revisions\/27"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/media?parent=10"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/categories?post=10"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/community.mis.temple.edu\/yousefismaeil\/wp-json\/wp\/v2\/tags?post=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}