Work Experience
AMERISOURCEBERGEN, Valley Forge, PA………………………………………………………………… June 2017 – Present
EITS Governance Intern
- Analyzes survey data and key performance indicators to create graphical visualizations for Quality Assurance and Change Management teams.
- Presents enterprise initiative analysis to department leadership at the Corporate headquarters.
- Gathers requirements to develop original MS-Excel templates and reports for Change Management team, adjusts the solution based on feedback and builds work-aid documents after it is completed.
- Audits tests executed using HP-ALM for compliance to quality standards.
- Collaborated with two summer interns to create and present an animated presentation on the Service Transition phase of ITIL to senior EITS management.
TRANSAXLE, Cinnaminson, NJ………………………………………………………………………………… August 2015 – May 2017
Warehouse Technician, Receiving Department
- Provided operational support at the main headquarters of 24 branches that remanufactures transmissions, differentials, hydraulics pumps and motors.
- Identified and investigated transactional errors to ensure product delivery and inventory accuracy.
- Created and improved the existing standard operating procedure documents for training purposes.
- Designed data visualizations for warehouse performance indicators and create flowcharts and diagrams for standard work processes.
- Received new stock into warehouse and handle transfer of parts to other branches.
DAIRY QUEEN, Huntington Valley, PA………………………………………………………………………. March 2015 – August 2015
Food Service Worker
- Provided customer service for a soft serve ice-cream chain with 4,800 locations worldwide.
- Handled monetary transactions averaging $700 in daily revenue.
- Reported sales and determined product needs for next day conclusion of the shift.