Christian Thomas Hettinger

Major: BBA MIS
Graduation: May 2018

Student

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AMERISOURCEBERGEN, Valley Forge, PA………………………………………………………………… June 2017 – Present

EITS Governance Intern

  • Analyzes survey data and key performance indicators to create graphical visualizations for Quality Assurance and Change Management teams.
  • Presents enterprise initiative analysis to department leadership at the Corporate headquarters.
  • Gathers requirements to develop original MS-Excel templates and reports for Change Management team, adjusts the solution based on feedback and builds work-aid documents after it is completed.
  • Audits tests executed using HP-ALM for compliance to quality standards.
  • Collaborated with two summer interns to create and present an animated presentation on the Service Transition phase of ITIL to senior EITS management.

 

TRANSAXLE, Cinnaminson, NJ………………………………………………………………………………… August 2015 – May 2017

Warehouse Technician, Receiving Department

  • Provided operational support at the main headquarters of 24 branches that remanufactures transmissions, differentials, hydraulics pumps and motors.
  • Identified and investigated transactional errors to ensure product delivery and inventory accuracy.
  • Created and improved the existing standard operating procedure documents for training purposes.
  • Designed data visualizations for warehouse performance indicators and create flowcharts and diagrams for standard work processes.
  • Received new stock into warehouse and handle transfer of parts to other branches.

 

DAIRY QUEEN, Huntington Valley, PA………………………………………………………………………. March 2015 – August 2015

                           Food Service Worker

  • Provided customer service for a soft serve ice-cream chain with 4,800 locations worldwide.
  • Handled monetary transactions averaging $700 in daily revenue.
  • Reported sales and determined product needs for next day conclusion of the shift.

Professional Achievements

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