– Provided remote Tier 1 IT Support (basic troubleshooting) to the field; includes PC, software, printer, scanner, and network support
– Received all configurations with Front Office software.
– Verified the accuracy of all reports printed out from the system.
– Modifies or rearranges the report as needed.
– Got familiar with Opera & Micros System, other PMS system in Hotel operation
– Assisted IT Manager to perform daily/monthly back up procedures, ensure the successful completion of the
process and the safeguard of the backup tapes.
– Kept contact with the supplier for good co-operation.
– Configured/Rebuilt laptops per request
– Assisted in server and storage management
– Supported hotel-provided mobile devices
– Maintained and organizes IT inventory
– Reported major issues to the Director of IT