Fall 2017 Class Schedule:
Every Tuesday starting August 29th, 2017
5:30 pm – 8:00 pm
Class Location: Alter Hall 0A602 & Online via WeBex
All IT Auditor Candidates – Welcome to MIS5205!
MIS 5205, IT Service Delivery and Support, is to teach students assessing risks associated with technology service delivery and supports function from operation aspects, such as operating system, network and database administration, change management, service level agreement monitoring, problem and incident management and disaster recovery plan, etc. Students will learn how to audit IT operations from internal control point of view following various control assurance frameworks. The course is designed to teach students foundational knowledge of auditing the technical infrastructure of large institutions and assessing how this infrastructure provides a reliable and secure platform for business applications and end users. The course will build a foundation for students to understand the service delivery and support management and how IT operation teams are utilized to deliver value to the organization. Most importantly, student will learn how to identify key risks within various IT operation functions and how to evaluate controls that can mitigate those risks. The learning experience from this course includes lectures, reading assignments, individual and group projects, as well as presentations.
The class will begin on Tuesday, August 29th at 5:30 pm. We will go through the structure of the course and I will also lay out my expectations from you. Even though the class offers in classroom and online sessions, I strongly encourage you to attend the class in person based on our previous experience. Remember, communication and interactive skills are imperative to auditors and you can learn and practice those skillset better by joining the class in person. If you have to take the class online, you should actively participate.
I am looking forward to meeting you soon.
Liang Yao
MBA, MS, CIA, CISA, CISSP