People who bought HP laptops had a free keylogger program installed but it wasn’t on purpose. A user found out while troubleshooting it, but by default it was turned off. The user contacted HP and they applied a patch to remove it. The keylogger program was found to be a software bug that wasn’t finalized before being deployed. Issues about keyloggers are consumers don’t really know what it is and if hackers or other malicious people know about it, they can expose it for their own purpose.