May 4: Ola Henfridsson to speak on Architectural Frames in Digital Innovation: Appreciating the Role of Generative Capability

Ola Henfridsson,

Professor of Applied Information Technology,

Chalmers University of Technology, Sweden

May 04, 2011

Speakman Hall 200, 1000am – 1130am

Seminar Title :  Architectural Frames in Digital Innovation: Appreciating the Role of Generative Capability

Abstract

In this paper, we develop a new theoretical model of complex product architecture in the digital age. Herbert Simon’s work has earned a dominant position in extant research, emphasizing decomposition with subsequent aggregation as the core principle for managing complexity. However, the ongoing digitization of tangible products suggests Christopher Alexander’s principle of generalization with subsequent specialization as a complementary approach. While previous research has pointed to the similarities between Simonian and Alexandrian thinking, we argue drawing on their differences can help us understand the complexity of architecting digitized products. In particular, such differentiation addresses the mismatch between the generative capacity of digital technology and the extant literature’s temporal sequencing of design and production in the product lifecycle.

The proposed theoretical model introduces the notion of architectural frames and provides two idealized representations of a complex product’s architecture: a Simonian hierarchy-of parts frame and an Alexandrian network-of-patterns frame. We explicate the nature of and interactions between the two frames in architecting digitized products. The model provides a new perspective for understanding how the generative capability of digital technology ignites fluid binding of functionality and distributed governance structures. We apply the proposed model to an empirical analysis of an automaker’s attempts to architect their car navigation system in response to technological change. Our research extends current views on product design and contributes to the emerging literature on innovation in the digital age.

Please click here for a copy of the full paper.

April 29: Joe Valacich to speak on What Signal are you Spending? How Website Quality Influences Perception of Product Quality and Purchase Intentions

Joe Valacich,

George and Carolyn Hubman Distinguished Professor of MIS,

Washington State University

April 29, 2011

Speakman Hall 200, 1000am – 1130am

Seminar Title : What Signal are you Spending? How Website Quality Influences Perception of Product Quality and Purchase Intentions

Abstract

An electronic commerce marketing channel is fully mediated by information technology, stripping away much of a product’s physical informational cues, and creating information asymmetries (i.e., limited information). These asymmetries may impede consumers’ ability to effectively assess certain types of products, thus creating challenges for online sellers. Signaling theory provides a framework for understanding how extrinsic cues— signals—can be used by sellers to convey product quality information to consumers, reducing uncertainty and facilitating a purchase or exchange. This research proposes a model to investigate website quality as a potential signal of product quality and consider the moderating effects of product information asymmetries and signal credibility. Three experiments are reported that examine the efficacy of signaling theory as a basis for predicting online consumer behavior with an experience good. The results indicate that website quality influences consumers’ perceptions of product quality, which subsequently affects online purchase intentions. Additionally, website quality was found to have a greater influence on perceived product quality when consumers had higher information asymmetries. Likewise, signal credibility was found to strengthen the relationship between website quality and product quality perceptions for a high quality website. Implications for future research and website design are examined.

Please click here for a copy of the full paper.