During the Summer of 2018 I was a Project Management intern at Prudential Financial’s Dresher, PA office. Prudential is a global corporation with approximately 50,000 employees and a worldwide presence. I worked in the Technology Enablement Center (TEC) within Prudential’s Global Business and Technology Solutions (GBTS) group.
The TEC’s main responsibility is to keep all of the Business Units running smoothly in terms of technology and service. This occurs through day to day as well as longer spanning operations. In my time at Prudential, I’ve gotten first hand experience of both.
A major project that I got exposure to was the company’s move from Windows 7 to Windows 10. Though this sounds straightforward, countless hours are spent each week working on different aspects of the project. Examples of this include coordinating between Business Units to make sure ll of the applications they are using are compatible with the new operating system, and scheduling waves of pilot users, recording their feedback, and making adjustments to the project as necessary. On the day to day, some I worked on with my team was solving Remedy tickets. Remedy is a service management tool that Prudential uses to manage service/problem tickets. Whenever anyone within the company has a hardware or software request, they submit a ticket into Remedy and my team in the TEC works to solve it as efficiently and effectively as possible.
Through this experience, I got a glimpse into corporate culture and how deeply technology plays a role in the short and long term success of a corporation. After starting my internship experience, I noticed very quickly that the MIS coursework is directly applicable to the business world. The course that I feel had the most similarity with my work as an intern is Enterprise IT Architecture. This course highlights the organizational side of IT and having taken this course the semester before my internship, I was able to apply it fully.