Experience
Dosie Dough Café, Lititz, PA, January 2012 – present
Shift Manager, Barista, Supply Ordering, Food Handler, Customer Service
- Managed the store two days per week
- Trained new employees for store procedures and everyday expectations
- Ordered supplies weekly for store and recorded weekly inventory
- Posted daily on Instagram, Facebook, Twitter, and Spotify accounts for the store
- Addressed customer complaints and formed solutions
- Prepared made-to-order breakfast/lunch sandwiches and specialty espresso drinks for customers
- Handled money, opened and closed the register
While I was employed part-time at Dosie Dough café, I was able to receive many skills that I took with me to other jobs. For example, I was able to manage the store twice a week, order supplies, and train new employees. I also ran the store’s Instagram, Facebook, Twitter, and Spotify accounts; this consisted of posting daily on all accounts which resulted in gaining over 600 followers over a 5-month period. This experience especially increased my knowledge on the impact of social media and advertising. These skills were able to transfer to the other jobs I had at various coffee shops because of the similar procedures that were followed there.
Penn State Berks Cyber Café, Reading, PA, August 2016 – May 2017
Barista, Cashier, Food Handler, Customer Service
- Prepared specialty, made-to-order espresso drinks that require Starbucks specialized training on espresso machine
- Prepared sandwiches and pastries
- Handled money, closed register
- Assisted in training a new manager
Lancaster County Coffee Roasters, Central Market Location, Lancaster, PA, May 2018- August 2018
Barista, Cashier
- Prepared specialty, made-to-order espresso drinks on an espresso machine
- Handled money, opening and closing the register
Saxbys, Philadelphia, PA, August 2018 – Present
Team Lead, Barista
- Delegate tasks to other employees to meet everyday expectations and procedures
- Organize goals for the day through collaboration with team members
- Record daily logs to show end of day status of the café, enter inventories and waste
- Handle money, count team members in and out at the beginning and end of shifts
- Take orders for specialty espresso drinks
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