Experience
Apetek Computers, Philadelphia, PA
Computer Repair Technician | January 2021 – Present
- Configure and provide technical support for PCs, tablets, and cell phones to ensure satisfaction of
clients at a family-owned retailer of Information Technology services and products - Coordinate inventory of hardware used for repairs and reporting findings to management to maintain
a smooth workflow - Diagnose and troubleshoot a variety of electronic devices using a wide range of tools and methods
- Engage in virtual and in-person customer service to ensure satisfaction with each outcome
Sales Associate | August 2020 – Present
- Consult with clients to evaluate technical issues and map out a solution
- Perform routine check-ups on electronic devices and reporting any software or hardware related
issues - Create a clean, welcoming store layout that allows ease of access to products listed for sale
- Attend to any questions or concerns presented by customers regarding product specific details
Northeast Skate Zone, Philadelphia, PA
Skate Guard | July 2019 – Present
- Monitor ice conditions at a facility containing two ice hockey rinks and notify management of any
potential hazards - Distribute skates and walkers designed to assist first time skaters and ensure a safe experience
- Maintain order by enforcing rink policies, keeping building clean, and assisting patrons having
difficulty
Temple University, Philadelphia, Pennsylvania
Student Worker, Telecommunications | June 2019 – March 2020
- Transported mail for Temple University’s Telecommunications department between campuses
- Answered phone calls regarding questions about voice and data services used in campus facilities
- Created tickets for customers to be completed by technicians possessing knowledge in network
installations, troubleshooting outages, and testing circuits