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Balancing AI and the Human Touch in Customer Service

It’s been interesting learning how to use AI for customer service without losing the human touch. The course is good for MIS students. Building customer service models that balance technological efficiency and human empathy will be easier with knowledge about ChatGPT and Claude. By understanding how and when to apply AI in the future, I’ll be able to incorporate leading-edge technologies into business processes, thereby improving customer satisfaction and operational performance across many industries.

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