- Why are we learning Salesforce in this course? 2.1
- What are the benefits of creating a database in Salesforce? 2.1
- What are all the symbols used in swim lane diagrams, and what does each represent? 2. 1
- Circle, rectangle, diamond, arrow, cylinder
- Actors
- Remember: actors don’t have specific names – (identify the role/job function).
- What is Process mapping and why do we use it? 2.1
- The following swim lane has four mistakes in it, locate and correct the issues.
- What are the benefits of swim lanes?