Experience
Work Experience
WEBSITE DEVELOPMENT CONSULTANT
Institute for Business and Information Technology (IBIT)
Temple University (Philadelphia, PA) 2021 – Present
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- Aid businesses to adapt to post-COVID-19 environment by creating an online identity
- Improve client’s business website layout and add more attractive call to action while keeping website pages consistent
- Generate more leads by implement search engine optimization (SEO)
- Add an affordable and effective scheduling platform for new customers to sign up for free trails
- Work embracing the Agile methodology maintaining consistent communication and regular client feedback
CUSTOMER SERVICE REPRESENTATIVE
TD Bank – Full Time (Philadelphia, PA) 2018 – 2020
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- Banking products and services, financial related and marketing transactions for personal and business accounts
- Updated customers about TD Bank’s mobile and online banking services
- Uncovered and reported online fraudulent transactions and educated customers about ways to prevent cybercrime
- Lead and motivated my teamwork to ensure call goals were met to increase sales and customer satisfaction
MEDICAL INTERPRETER
Xtra Mile Interpreting – Ad Hoc (Philadelphia, PA) 2017 – Present
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- Interpreted and assist clients in real-time interpretation between Spanish and English
- Developed positive relationships with staff, doctors and patients from various cultures while adapting to any environment
- Translated medical documents and filled out medical forms
- Provided individual client medical reports summarizing doctors visit, diagnosis, medications and other pertinent information
MEDICAL TRANSLATOR
Children’s Hospital of Philadelphia – Ad Hoc (Philadelphia, PA) 2017
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- Professional-level English to Spanish translations of abstracts for published medical articles
- Publication: “Patterns of HIV Treatment Adherence do not Differ Between Male and Female Adolescents in Botswana” Link: http://rdcu.be/kdHy
- Prediction of HIV Virologic Failure Among Adolescents Using the Pediatric Symptom Checklist