Learning Technology Specialist
- Atrium Health
- Type: Hospital network.
- Size: 900+ care locations, 45 hospitals, 35 emergency departments, 25+ cancer care locations, 30 urgent care locations, and 65,000 employees.
- Location: Charlotte, North Carolina, USA.
- Department: Carolinas College of Health Sciences (CCHS).
- Length: 06/15/2018 – 08/31/2018
- Job Function
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through Freshdesk.
- Write standard operating procedures.
- Install, modify, and repair computer hardware and software.
- Maintain daily performance of computer systems.
- Assist in technology-based projects.
- Projects
- Wrote standard operating procedures for cleaning Macs, PC\’s, and iPads
- Wrote standard operating procedures for faculty, student, and staff assistants on using a datasource for nursing students clinical times.
- Researched and developed report on 3rd-party application constraints on implementing auto-login features to the networks computers.
- Installed and tested auto-login on networks computers.
- Wrote standard operating procedures on file conversions.
- Gave personal written ratings and reviews on potential new technology directors interviews/presentations.
- Recorded and performed an audit on all technology within the department.
- Gathered information from subject matter experts and stakeholders via Skype concerning auto-login features.
- Installation and auditing of new computers, printers, and projectors.
- Solved daily problems through use of the help desk ticket system; Freshdesk.
- Updated networks computers to Windows 10 and Office 365.
- What I Learned
- Methods for quickly resolving complex issues such as system crashes, network slowdowns, and connectivity problems.
- Computer to device troubleshooting and connectivity with projectors, monitors, speakers, smartboards, mouse, keyboard, printers, and scanners.
- The use of the help desk ticket system to solve problems in a timely manner.
- Developing highly empathetic client relationships and delivering both exceptional customer and technical service.
- Develop standard operating procedures for different technology related processes.
- Information Technology auditing.
- I was able to expand my knowledge of IT architecture and command line troubleshooting based off of my experience in Enterprise IT Architecture along with gaining a better understanding of the project implementation and testing process learned from Digital Solutions Studio and Leading Global Digital Projects.