Experience
PENNSYLVANIA DEPARTMENT OF REVENUE, Harrisburg, PA June 2018- August 2019
Government Services Intern, PRISM
- Served as Data Coordinator for Data Governance Program, responsible for coordinating the program and its activities.
- Facilitated the Data Governance Board and data steward’s workgroup meetings of 10-20 people.
- Drafted and managed data governance documents and materials in SharePoint.
- Researched data governance software for potential purchase.
- Reviewed daily customer feedback responses and followed up with taxpayers to resolve all concerns; escalated matters as appropriate and tracked all follow-up actions.
- Analyzed data to create visuals with pivot tables/charts in Excel to create monthly and quarterly reports.
- Created swim lane diagrams/workflows for undocumented or updated tax processes.
MAGIC MEMORIES, Hershey, PA June 2016 – August 2018
Sales Associate & Photographer, Chocolate World
- Provided customer service for approximately 900 guests daily for a specialty photography firm that sells photos at Chocolate World, a tourist attraction.
- Utilized upsell techniques to surpass sales goals.
- Collaborated with a 10-15-member shift team to exceed sales goals, by $7000 on average, daily.
- Worked closely with children to merchandize and setup photo shoots and background set-up.
- Communicated with international visitors including language translation challenges.