Besides being the best CRM in the world, I think we’re learning salesforce to better learn about MIS and how MIS is not really about coding/technology but how businesses can use technology to manage their business efficiently. The reason to use a database in salesforce is to keep track of your data and customer feedback efficiently. A Circle is an indicator of the start and ending of an event. A rectangle signifies an activity in a process. A diamond means a decision that must be made. An arrow indicates the flow of the process. A cylinder represents stored data. Actor means an individual or an entity who completes a specific duty in a particular swim lane. Process Mapping is a tool one can use to define what’s happening in a specific situation visually. We use it because our brain processes visual information faster than words, making it more efficient. First mistake; John Smith, Stock Manager. Change it to simply Stock Manager. Second and Third Mistake: While you start and end a process you need to use a circle not a rectangle. Fourth Mistake: In stock is a decision but only one choice is given and that is yes. It should be yes or no. The reason to use swim lane is it’s much more simpler to understand than bunch of words. It’s also much faster to comprehend as we learned in class.
I agree an important reason to use Salesforce is to keep track of data and feedback. Once a company reviews it, it can work on improving different areas and growing its business more successfully.