We’re learning salesforce in this course because it will look good on our resume and helps companies with customer relationships and customer service. The benefit of creating a salesforce database is that it helps with time management, planning, customer satisfaction, and revenue increase. The list goes on to explain why creating a database in salesforce benefits. As a marketing major. I quite enjoyed learning about Salesforce because all my professor spoke about was Salesforce which I had no clue about till we did Salesforce in this course. I was happy because I could see myself using this in the future. CRM (customer relationship management) is an important part of learning about Salesforce. If your customer isn’t happy with how the company handles things, fewer people would be business with you. An example is if you forgot your customer’s name, it would look bad, versus if you told them a happy birthday, they would be happy. Keeping track of the smallest detail will increase customer satisfaction.
Hi Montajim! I completely agree that there are many benefits to using Salesforce for a business. Learning the Salesforce system will be great in our professional career for prospecting leads/accounts, keeping track of clients’ information, and building a pipeline to hit sales goals. I work in sales and understand how CRM tools are crucial to staying connected with your team, management, and customers. The company I work for used Dynamics 365 as a CRM management tool but through using Salesforce I can see how much better the Salesforce tool is.