Swim lanes are very beneficial and a great visual representation of the business. A swim lane diagram breaks down a business process into its actors and its logical and chronological order. It indicates the action handoff in a procedure. The benefit is it identifies who does what and in what order. It is a visual representation that can help identify problems and solve problems in a business process. It is great for clarifying complex processes and is necessary for improving business operations. I can see how MIS professionals can apply swim lane diagrams to all businesses and dig deep to see how a business procedure can be more efficient. It is a great breakdown of everything happening in a system from start to finish. I now have a better understanding of how things work on the backend of businesses from a consumer and business standpoint. When shopping online or in a physical retail location I now think about all of the components it takes to make the business run efficiently! From ordering a pizza to buying an item off Amazon it is a great organizational tool to take advantage of.
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