Discussion 3a ERP & CRM

Hello everyone,

I want to talk a little bit about ERP’s, CRM’s, and Legacy systems and how they are all vital to any successful business/organization. Enterprise resource planning (ERP) is a software system that integrates different functional areas within a business/organization. ERP allows for people in different departments to have and update information that can alter decisions made within other departments. An example of this would be sales and inventory, it’s important for inventory to stay up to date so that people in sales do not over-sell or undersell their products. Having up to date information can help a company run smoothly and efficiently. Legacy systems on the other hand are multiple systems within each department of a company or organization. This can cause issues with information accuracy, when multiple systems are inputting information at different rates it’s hard to tell how much is current and how much is outdated. This is especially important for managing customer relationships, Customer Relationship Management (CRM) is the management of customer relationships. This process ensures that all data from interactions with customers and potential customers are stored, and tracked for better customer retention. ERP and CRM are both application databases that are used to store, manage, and track data.

This chart represents how ERP and CRM can be represented within a business/organization, they both have important information and jobs that help keep business/organizations running smoothly.